I was concerned at first about doing my taxes online. but this was the only option I had at the moment, due to my busy schedule. I contacted geisha Jacobs and was delightful surprised on her professionalism and knowledge of everything I asked her. she was polite and you can tell she does this from the heart and not on a cash grab like most of these tax places. I will definitely be doing future business with Jacob wise. thanks for getting me back the max and being so patient with me and all my questions..